Shipping Policy

Last Updated: May 2026

This Shipping Policy applies to all orders placed on the website operated by NaNaYi Squishy ("we", "us", "our"). By placing an order, you agree to the terms outlined below.

1. Order Processing Because our squishies are carefully handmade to ensure the highest quality, orders are typically processed within 3-5 business days after payment confirmation (excluding weekends and public holidays). We reserve the right to delay processing for order verification or during high-volume periods (such as new collection drops). You will be notified via email if your order processing is significantly delayed.

2. Shipping Partners & Destinations We ship globally with a strong focus on the United States. We fulfill orders through our network of trusted, authorized international logistics partners to ensure your package arrives safely. Shipping availability to specific regions is confirmed at checkout.

3. Shipping Costs Shipping costs are calculated based on order weight, destination, and the selected logistics provider. The total shipping fee is displayed clearly at checkout before payment confirmation. We occasionally offer free shipping promotions; details will be announced on our website homepage or via email.

4. Estimated Delivery Timeframes Delivery times vary by destination and are subject to logistics provider schedules.

United States: 7-15 business days

Rest of the World: 10-25 business days

Note: Estimated delivery times are for reference only and are not guaranteed. We are not liable for delays caused by customs clearance, extreme weather, or other external factors beyond our control.

5. Tracking Information Once your order is shipped, a tracking number and a link to trace your package will be sent to your registered email. You can also check your order status and tracking details at any time by logging into your account on our website.

6. Customs & Duties International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in our product price or shipping fee. We are not liable for customs delays or a recipient's refusal to pay applicable charges.

7. Order Changes & Cancellations If you need to change your delivery address or cancel your order, please contact us immediately at [你的企业邮箱，例如 support@nanayisquishy.com] before the order is shipped. We cannot modify or cancel orders that have already been dispatched. For unshipped orders, we will process your request within 1-2 business days.

8. Lost or Damaged Shipments Your satisfaction is our priority. If your package arrives damaged or is presumed lost, please report it to us within 7 days of the estimated delivery date. Provide your order number and relevant evidence (such as photos of the damaged items and packaging). We will investigate the issue with the logistics provider and offer a replacement, refund, or appropriate compensation.

9. Contact Information For any shipping-related inquiries, please reach out to us:

Email: squishyyiyilove@outlook.com

Address: Room 608, 5th Floor, Tongfang International Building, Hangzhou, Zhejiang, 310020, China

We want you to completely love your NanaYi Squishy! If you are not entirely satisfied with your purchase, we're here to help.

 

Return Period:

We accept returns within 30 days of receiving your order.

 

Eligibility:

To be eligible for a return, your item must be in the same condition that you received it—unplayed with, undamaged, and in its original packaging with all tags attached. Please note: Due to the handmade nature of our squishies, slight variations in color or texture are normal and are not considered defects.

 

How to Initiate a Return:

Please do not send your purchase back without contacting us first. To start a return, simply email us at squishyyiyilove@outlook.com with your order number and the reason for the return. Once approved, we will provide you with step-by-step instructions.

 

Return Address:

Authorized returns should be mailed to:

Room 608, Tongfang International Building,

Hangzhou, Zhejiang, China

(Note: Please wait for our return authorization email before shipping).

 

Return Shipping Costs:

Customers are responsible for paying their own shipping costs for returning items. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Please email us the tracking number once shipped.

 

Damages and Issues:

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged in transit, or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Non-Returnable Items:

Unfortunately, we cannot accept returns on custom-made squishies, personalized items, sale items, or gift cards.

 

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds:

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Privacy Policy

Effective Date: May 27, 2026

 

At NanaYi Squishy, we respect your privacy and are committed to protecting your personal data. This concise Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from nanayisquishy.com (the “Site”).

 

1. Information We Collect

Device Information: When you visit the Site, we automatically collect basic technical information necessary for the site to load properly, including your web browser, IP address, and time zone.

 

Order Information: When you make a purchase, we collect only the information required to fulfill your order: your name, billing address, shipping address, payment information (such as PayPal details), email address, and phone number.

 

2. How We Use Your Information

We use your information strictly for essential business operations:

 

To fulfill and ship your orders.

 

To send you order confirmations and shipping updates.

 

To provide customer support and answer your inquiries.

 

To screen orders for potential risk or fraud.

 

3. Sharing Your Information

We do not sell your personal information. We only share it with trusted third-party services that make our business possible:

 

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy.

 

Payment Processors & Carriers: We share necessary details with secure payment gateways and shipping partners to process your transaction and deliver your package.

 

Legal Compliance: We may share your information to comply with applicable laws and regulations, or to respond to a lawful request for information.

 

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

5. Your Rights

If you are a resident of certain regions (such as Europe or California), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

 

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

 

Email: support@nanayisquishy.com

 

Mailing Address:

NanaYi Squishy

Room 608, Tongfang International Building,

Hangzhou, Zhejiang, China

Terms of Service

Effective Date: May 27, 2026

 

Welcome to NanaYi Squishy. By visiting our website (nanayisquishy.com) and purchasing something from us, you engage in our “Service” and agree to be bound by the following simple and straightforward terms.

 

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service, or our handmade product designs, without express written permission by us.

 

2. Products and Pricing

Handmade Nature: Because our squishies are handmade, slight variations in color, texture, and shape may occur. These are not considered defects.

 

Modifications: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product without notice.

 

Order Limits: We reserve the right to limit the quantities of any products or services that we offer, particularly for limited-edition handmade releases.

 

3. Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We reserve the right to cancel orders that appear to be placed by dealers, resellers, or distributors, or orders flagged as high-risk by our payment gateways.

 

4. Third-Party Tools & Links

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. We are not responsible for examining or evaluating the content or accuracy of third-party payment gateways or shipping partners.

 

5. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, or error-free. All products delivered to you are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind.

 

6. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which our primary business operates (Hangzhou, China), without regard to its conflict of law provisions.

 

7. Contact Information

Questions about the Terms of Service should be sent to us at:

 

Email: support@nanayisquishy.com

 

Mailing Address:

NanaYi Squishy

Room 608, Tongfang International Building,

Hangzhou, Zhejiang, China